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Help with logging in
Jessica avatar
Written by Jessica
Updated over 3 months ago

If you are having trouble accessing your GETTR account due to forgetting your username or the associated email address, don't worry! We have some steps you can follow to help you retrieve your login information and get back into your account.

I don't remember which username to use:

If you can't remember which username you used to sign up for GETTR, follow these steps:

· First, try logging in to GETTR using the email address and password associated with your account.

· If you receive an error message stating that your password is invalid, please visit our website at https://gettr.com/login and enter your email address to request a new password.

· We will send password reset instructions to the email address associated with your account. Please check all of your email inboxes for this email.

· If you do not receive an email, you may have entered the wrong email address.

I don't remember which email address I used in my account:

If you can't remember which email address you used to sign up for GETTR, you can try these steps:

· Log in to GETTR using your username and password.

· If an incorrect password is displayed, please visit our website at https://gettr.com/login and log in using your associated phone number.

· Alternatively, you can reset your password using your phone number by clicking on "Forgot Password".

I don't remember which phone number was used in my account:

If there is a prompt to enter your phone number when resetting your password, but you do not remember the phone number associated with your account, you can try these steps:

· Enter your username or associated email address instead of your phone number when resetting your password.

I can't access the email address I used when I signed up:

If you are unable to access the email address you used to sign up for GETTR, you can try these steps:

· If you have the GETTR app on your iOS or Android device, you can open and update your email address in the app's settings.

· If you do not have the app or are not logged in, you can try logging in to your GETTR account on gettr.com with your username and password.

· Once logged in, you can update your email address in your account settings.

· If you have added a cell phone number to your account, you can reset your password by using the 6-digit number in the SMS (text message) you receive.

· If you have forgotten your password, do not have access to your account email, and do not have a cell phone number associated with your account, please contact Customer Service at [email protected] for further assistance.

I requested a new password reset, but it has not yet arrived in my email inbox:

If you have requested a password reset but have not received an email, please try these steps:

· Check your email inbox for any spam or junk mail filters that may be blocking our emails.

· Search for any email from GETTR.

· Make sure you have entered the correct email address when requesting a password reset.

· If you have entered the correct email address and still do not receive an email, please contact customer service for further assistance.

We hope these steps help you retrieve your login information and regain access to your GETTR account. If you continue to experience issues, please reach out to our Customer Service team for additional support. Thank you for choosing GETTR as your social media platform.

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